Community Live Oak Creek Frequently Asked Questions
Community FAQs
Community Live Oak Creek
Architectural
• What types of exterior modifications can I make to my home without requiring the approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. If you are refreshing existing areas with the same colors and materials, then approval is not required. Please complete the Architectural Review request through TownSq, located under the Tools tab.
• Where do I find my community's architectural modification request form?
Architectural Review, located under Tools on the community dashboard. Must be completed on a desktop browser or computer.
• What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the Architectural Control Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
• What is the status of my application?
If you have not received a response to your submission through TownSq from the Community Manager or Architectural Control Committee within 14 days from the date of submission, please submit a request via TownSq or email your Community Manager at DCLOCManager@goodwintx.com. After 30 days, all requests are auto-denied and will need to be resubmitted for review.
Board Meetings
How do I find out when the next Board meeting takes place?
• Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
• Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
• What does the Association maintain and what am I responsible for maintaining?
You are responsible for the complete maintenance of your lot.
• What is the trash/waste pick-up schedule for my community?
The owner would need to check with the water department handling their account.
• What is the bulk pick-up schedule for my community?
The owner would need to check with their water/trash department handling their account.
• How do I get electric/gas/water/trash service?
Please check local services in your area.
Compliance
• I just received a violation notice. Who can I talk to about it?
Covenant violation-related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
• When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.
Contacts
• Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Resident Care Team: Available Monday–Friday, 8:00 AM–6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Mikayla Dagenais, Community Manager: DCLOCmanager@goodwintx.com.
Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com.
• How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
• Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting TownSq. You can locate them under Tools, Documents, Governing Documents.
Financial
• What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday–Friday, 8:00 AM–6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
• How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Payment
(DCLOC) – Community Live Oak Creek
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq Website or App
From the web:
Login to TownSq at https://app.townsq.io/login
Select your account from the top of your home page feed.
Click “Make a Payment” to choose pay open balance, recurring payment, or one-time custom payment.
From the TownSq App:
Select your account from the top of your mobile feed.
Click “Make a Payment” to choose pay open balance, recurring payment, or one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service
If you use a bill payment service, update the payee and address to the PO Box above. Include your account number and association code (DBTS) in the memo section.
• Can I pay my assessment with a credit/debit card?
Yes, through TownSq.
• What is my property code?
DCLOC
• What is the Management ID?
6587
• When is my assessment due?
Assessments are due annually and are considered late after January 31st.
• Why does my account show a negative number?
A negative number means you have a credit balance.
• I received a letter about a past due assessment. Who can I talk to?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com.
• Who can I talk to about setting up a payment plan?
Contact delinquencies@goodwintx.com.
• Where can I find my account number?
On your billing statement or coupon book. If unavailable, contact Resident Care at 855-289-6007.
Insurance
• My lender is asking for a copy of the association's insurance. Where do I get this?
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com, or submit a request through TownSq.
• How do I add my property to the insurance certificate?
Contact our Resident Care team or submit a request through TownSq.
Owner Information
• How do I update my contact information or mailing address?
Contact our Resident Care team or submit a request through TownSq.
Resales
• How do I get a lender questionnaire completed?
Order via the Goodwin website at goodwintx.com.
• How much does a lender questionnaire cost?
Visit goodwintx.com for pricing.
• Where do I obtain a resale certificate?
Order via goodwintx.com.
• I’m a lender and need a statement. Is there a charge?
A statement can be ordered via goodwintx.com.
TownSq
• What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up-to-date with your community anytime, on any device.
• How do I register for TownSq?
Visit https://app.townsq.io/ais/sign-up
Enter your account number and ZIP code.
Provide your email and create a password.
• I’m getting an error when I try to register.
Contact our Resident Care team Monday–Friday, 8:00 AM–6:00 PM at 855-289-6007 or info@goodwintx.com.
• How do I change my email preferences?
Log in, click your name in the top right, and select “Edit Profile.”
• How do I submit a request in TownSq?
Click “Requests” on the left-hand menu.
• I forgot my TownSq password.
Visit https://app.townsq.io/user-recovery to reset it.
Updated on January 10, 2026